We waited about 30 minutes before finally I had to ask one of the servers if anyone was going to come over to take our order - she seemed very annoyed we asked but begrudgingly came over to take our order. We are so lucky she did this because she poured our drinks and made sure we were ok before leaving. Gave us a tour, secured our reservations at the restaurants we wanted, got our luggage, and walked us over to our first reservation of the evening. Thankfully, Petrona was so lovely and nice she started to make our first night go a little better. Someone finally came over to us and asked our last name and our butler arrived. Our first experience at arrival wasn't a glass of champagne like our previous Sandals visits, it was a 30 min wait without a greeting in the butler lounge. Well, that's not what I got but that will come a little bit later. I had booked this trip while we were still in Jamaica and asked for the best room they had. We chose Sandals (been to Jamaica Sandals twice) and not Beaches only because we didn't want to deal with kids. I would like to say I went on this trip with my Mom so it's not a couples review.
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